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Volunteer Ethics & Safety Policy
Volunteer Ethics & Safety Policy
Volunteers are the heartbeat of Pet Care Hubs. You help keep our local WhatsApp groups kind, useful, safe and accessible to all. This page outlines the principles, commitments to leadership and expectations that guide every volunteer role at Pet Care Hubs, including your privacy, wellbeing and what support you’ll receive along the way.
This page outlines the principles, commitments to leadership and expectations that guide every volunteer role at Pet Care Hubs, including your privacy, wellbeing and what support you’ll receive along the way.
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Who We Are
A Day in the Life
Volunteer Testimonials
Recognition & Impact
Safety, Privacy & WhatsApp Settings
Ethics & Transparency
Key Principles
Apply Now
Jump to →
Volunteer Testimonials
Safety, Privacy & WhatsApp Settings
Key Principles
Who We Are
Apply Now
A Day in a Life of a Volunteer
Wondering what it's like to be a moderator?
Here's what most of our volunteers do each week:
Check the join request log (2-3 mins)
Review a few group messages daily
Gently remove anything that breaks the rules
Share an occasional reminder or prompt
Check in with the team if anything feels off
Who are we?
Pet Care Hubs is a grassroots initiative founded and operated by a small team, with community moderators based across multiple cities. We are a UK-registered company, based in London, working to build a network of trusted, local WhatsApp groups where pet owners can share advice, lost & found alerts, ethical services and everyday support.
At the heart of our mission is a commitment to nurturing online leaders everyday people who help keep digital communities kind, safe, and useful. We believe that when local volunteers are empowered with the right tools, they can shape stronger, more compassionate neighbourhoods both online and off.
A Day in a Life of a Volunteer
Wondering what it's like to be a moderator?
Here's what most of our volunteers do each week:
Check the join request log (2-3 mins)
Review a few group messages daily
Gently remove anything that breaks the rules
Share an occasional reminder or prompt
Check in with the team if anything feels off
Recognition & Impact
As a thank-you, after completing a full 3-month term, our volunteers receive:
Pet Care Hub Merch
Public thank-you and digital badge
Priority consideration for Floater Mod roles
A Career Resource Pack
Professional reference or Linkedin endorsement
Ethics & Transparency
Ethics & Transparency
We are not a charity, and we do not receive external funding. Our long-term model is supported by optional, ethical partnerships with local pet care businesses but our hubs will always remain free for pet owners, and moderated by trusted volunteers.
We believe community care starts with clarity. That’s why we:
We are not a charity, and we do not receive external funding. Our long-term model is supported by optional, ethical partnerships with local pet care businesses but our hubs will always remain free for pet owners, and moderated by trusted volunteers.
We believe community care starts with clarity. That’s why we:
Share community guidelines openly with every new member
Never monetise volunteer contributions or data
Use transparent moderation logs and response frameworks
Publish our Privacy Policy and Anti-Trafficking Statement publicly
Operate without external funding or political affiliations
Commit to fair, accessible volunteer recruitment
Share community guidelines openly with every new member
Never monetise volunteer contributions or data
Use transparent moderation logs and response frameworks
Publish our Privacy Policy and Anti-Trafficking Statement publicly
Operate without external funding or political affiliations
Commit to fair, accessible volunteer recruitment
Recognition & Impact
As a thank-you, after completing a full 3-month term, our volunteers receive:
Pet Care Hub Merch
Public thank-you and digital badge
Priority consideration for Floater Mod roles
A Career Resource Pack
Professional reference or Linkedin endorsement
Volunteering With Us: Key Principles
Safeguarding & Integrity
We promote animal-positive content and respect each volunteer's comfort level.
Ending or Pausing Your Role
You're free to hit 'pause' or leave at your discretion by leaving a note on our holiday form.
Inclusion & Accessibility
We're globally-minded, lay-friendly, and LGBTQIA+ affirming.
Volunteer roles currently open:
Explore the different roles and responsibilities available below…
Volunteer roles currently open:
Explore the different roles and responsibilities available below…
Your Safety, Privacy & WhatsApp Settings
All our hubs are hosted on WhatsApp. You'll use your own mobile number, but we never ask for downloads or personal
data outside the app.
Notifications
Customise alerts or mute groups
Who Can Add You to Groups
'My Contacts' or 'My Contacts Except...'
Profile Photo Visibility
'My Contacts' or 'Nobody'
Read Receipts
Adjust to your comfort