At Pet Care Hubs, we want our website to be accessible to as many people as possible, including people with disabilities. Our efforts are guided by the Web Content Accessibility Guidelines (WCAG) 2.1 at the Level AA standard, which provides a wide range of recommendations to make web content more accessible. We believe that every person has the right to use our website with dignity, equality, comfort, and independence, and we strive to meet that ideal in all aspects of our site.

We aim to present content that is clear, accurate, and inclusive for all visitors. By following established accessibility guidelines, our content is usable by a wider range of people – for example, individuals with vision or hearing impairments, motor difficulties, or cognitive challenges – and these practices often make the website easier to use for everyone. We are continuously working to improve our site's accessibility features and overall user experience.

Feedback and Contact

We welcome feedback on the accessibility of our website. If there is something more or different we could do to improve your experience – or if you encounter any errors or barriers – please let us know. You can contact our team at support@petcarehubs.com with any concerns or suggestions, and we will do our best to fix the issue. Your input is valuable in helping us make Pet Care Hubs as accessible and user-friendly as possible.

Diversity and Inclusion

Pet Care Hubs is committed to promoting diversity, equity, and inclusion in all aspects of our work. We strive to provide equal opportunity and a welcoming environment for everyone, regardless of ability, background, or any other characteristic. This commitment extends beyond our website to how we operate as an organisation. We continuously evaluate our efforts to ensure they are effective and to identify any areas for improvement. Any information or feedback we collect is used anonymously to help us measure our progress and shape future policies and services.

Our Accessibility & Inclusion Practices

To achieve our accessibility and inclusion goals, Pet Care Hubs undertakes the following practices:

• Staff Training & Awareness: We educate our team on disability awareness and inclusive practices, including guidance on using respectful, current terminology for disabled and Deaf individuals and fostering an understanding of concepts like the Social Model of Disability. Our staff are also encouraged to make reasonable adjustments in their work to accommodate the needs of all users.

• Inclusive Policies & Compliance: We are guided by relevant accessibility and anti-discrimination laws and standards. (For example, in the UK we align with the principles of the Equality Act 2010, which underscores the need to promote inclusion and equal access.) We also commit to reviewing and updating our internal policies as needed to maintain compliance with evolving accessibility requirements.

• Accessible Website Design: Our website follows best practices in accessible design:

  • All images include descriptive alternative text (alt text) for users who rely on screen readers.

  • Content is structured with clear headings and labels to support navigation by assistive tools.

  • We maintain a high color contrast between text and background for readability, benefiting users with low vision.

  • The site can be fully navigated using a keyboard, and it is optimised for compatibility with screen readers and other assistive technologies.

  • Any video or audio content is provided with captions or transcripts whenever possible.

  • These practices help us meet WCAG 2.1 AA standards and make the site more usable for everyone.

• Inclusive Communication: We aim to make all our communications (such as articles, newsletters, and social media content) as accessible as our website. This means writing in clear, plain language, avoiding unnecessary jargon, and offering information in alternative formats when needed. We want everyone to be able to understand and engage with our content.

• Accessible Services & Events: In addition to our website, we consider accessibility in any offline events or services we offer. If Pet Care Hubs hosts workshops, meet-ups, or other in-person events in the future, we will ensure these are planned and conducted in an accessible mannerfilmlondon.org.uk. This may include choosing wheelchair-accessible venues, providing sign language interpretation or live captioning, and considering the needs of attendees with disabilities at all stages of event planning.

• Inclusive Recruitment: As an employer, Pet Care Hubs is committed to inclusive hiring and employment practices. We strive to make our job application process accessible and to provide any necessary accommodations to job candidates or employees with disabilities. By adopting inclusive recruitment and retention strategies, we aim to build a diverse team that reflects our values and welcomes everyone.

• Continuous Improvement: Accessibility is an ongoing effort. We regularly review our website and services to identify opportunities for improvement. Our team stays updated on best practices and emerging technologies that can enhance accessibility. When new features or content are added, we test them for accessibility and address any issues that arise. We also encourage users to give feedback (as noted above), and we use that input to guide our updates and priorities. Through these continual efforts, we seek not only to meet current standards but to anticipate and accommodate future needs.