Volunteering roles
Local Guardian
Application deadline Ongoing
Department:
Community
Contract type:
Fixed-term
Job band:
Volunteer
Commitment:
Casual hours
Location:
Remote
Role summary
Local Guardians are the primary moderators of each Pet Care Hub. For a 3-month volunteer term, you’ll review join requests and and moniter member posts within your assigned community.
You’ll be assigned one city hub and receive dedicated support from the core team (available 24/7), along with access to onboarding tools, moderation manuals and regular check-ins via our mod group chat.
This position is best for detail-oriented people who can check in for a few minutes daily, respond to requests and act decisively when community guidelines are breached.
Open to applicants based anywhere.
Once you apply, your application will be reviewed within 10 days. Everyone will receive a response. If you're a good fit, you’ll be invited to a short Google Meet call before onboarding begins.
Purpose of the role
Pet Care Hubs is seeking dedicated Local Guardians to help moderate our digital community spaces and ensure hubs stay warm, welcoming and aligned with our community values.
Local Guardians are the primary caretakers of their chosen Hub, responsible for reviewing local requests, managing role approvals, and setting the tone for weekly activity and safety.
You’ll be supported by our full-time core team and a wider network of Hub Guides and Floater Mods, as well as a Notion knowledge base of community resources. This is an ideal opportunity for someone who loves keeping an eye on group chats, is structured in their decision-making, confident in monitoring tone, safeguarding and content breaches.
Key responsibilities
Approve or reject form requests via shared daily request log
Action urgent help requests within 24 hours of being flagged
Moderate hub activity daily, confirm or deactivate those against community guidelines
Remove spam and unsafe messaging in line with the community rules
Report policy violations and flag them in the central Incident Register
Help ensure local service issues in the Pet Care Hubs are seen promptly
Share weekly updates about hub activity and moderation trends in the Mod group chat
Skills & Experience
Essential:
Confident using WhatsApp daily
Calm and composed under pressure
Confident in making fair decisions and able to enforce boundaries gently but firmly
Comfortable communicating with clarity and care in large group chats
Able to review and moderate WhatsApp messages with sound judgment
Reliable with short, daily time commitment
Ideally familiar with community guidelines, safeguarding principles, or peer support environments
Respectful written communicator with strong emotional intelligence
Familiarity with simple tools like Google Sheets and Notion (or willing to learn)
Background in customer service, hospitality, community support, or member satisfaction
Bonus if you have:
Experience moderating social media, online communities or group chats
Familiarity with handling shared access, such as admin tools, group settings or managing basic budgets or digital assets
Experience working with data, content logs, or team-facing documentation (not personal/sensitive info)
Knowledge of safeguarding or conflict de-escalation in digital or peer-led spaces
A passion for local community building and pet welfare
Previous volunteer, peer supportor cooperative project experience
Perks & Benefits
Being a Local Guardian isn’t just about giving back. It’s about growing too. Here’s what you’ll gain from your 3-month term in the role:
£15 thank-you Amazon voucher
Priority consideration for Floater Mod and other roles
1:1 onboarding with core team
Full access to volunteer tools, training resources, and regular support
Onilne community experience with direct coaching
Why join
At Pet Care Hubs, we believe pets thrive when their people do, and that means community-first support, built on clarity, transparency, and safety. This is the most structured volunteer role at Pet Care Hubs. As a Local Guardian, you’ll be a direct line of support to your hub, helping approve requests, respond to incidents, and ensure every member is treated with fairness, empathy, and respect. You’ll never do it alone: our team will support you from your first day with onboarding tools, documentation, reminders, and weekly check-ins.
Contact us
If you have any questions about the role or need reasonable adjustments to support your application, please don’t hesitate to get in touch. Email us at support@petcarehubs.com and include the job title in the subject line so we can direct your enquiry to the right team.
Life as a Volunteer at Pet Care Hubs
Here’s what you can expect when you volunteer with us:
Local learning, real impact
You’ll deepen your understanding of ethical pet care and gain insight into how local services, non-profits, and grassroots groups support animals in your area. It's an inside look at community-led pet care — with global relevance.
Flexibility first
Our roles are remote, adaptable, and built around your schedule. You contribute in short bursts each week, with no pressure to be “always on.”
Tools to succeed
From day one, you’ll have access to onboarding, a detailed moderation guide, message templates, and a direct line to our core team for safety support, check-ins, and guidance.
Growth through contribution
Whether you're building communication skills, expanding your knowledge of pet services, or adding to your CV, every volunteer gains something valuable professionally and personally.
Every volunteer matters. Whether you stay for one term or many, your time with us is recognised, supported, and appreciated and we’re here to make sure it feels meaningful from start to finish.
Learn more in our Volunteer Ethics & Safety Policy.
Accessibility & Adjustments
At Pet Care Hubs, we’re committed to creating inclusive opportunities for everyone. If you have accessibility needs or require adjustments whether during the application process or while volunteering — we’d be happy to support you.
Please email us at support@petcarehubs.com with the role title in the subject line, and a member of our team will be in touch.
Volunteering roles
Local Guardian
Application deadline Ongoing
Department:
Community
Contract type:
Fixed-term
Job band:
Volunteer
Commitment:
Casual hours
Location:
Remote
Report this listing
Role summary
Local Guardians are the primary moderators of each Pet Care Hub. For a 3-month volunteer term, you’ll review join requests and and moniter member posts within your assigned community.
You’ll be assigned one city hub and receive dedicated support from the core team (available 24/7), along with access to onboarding tools, moderation manuals and regular check-ins via our mod group chat.
This position is best for detail-oriented people who can check in for a few minutes daily, respond to requests and act decisively when community guidelines are breached.
Open to applicants based anywhere.
Once you apply, your application will be reviewed within 10 days. Everyone will receive a response. If you're a good fit, you’ll be invited to a short Google Meet call before onboarding begins.
Purpose of the role
Pet Care Hubs is seeking dedicated Local Guardians to help moderate our digital community spaces and ensure hubs stay warm, welcoming and aligned with our community values.
Local Guardians are the primary caretakers of their chosen Hub, responsible for reviewing local requests, managing role approvals, and setting the tone for weekly activity and safety.
You’ll be supported by our full-time core team and a wider network of Hub Guides and Floater Mods, as well as a Notion knowledge base of community resources. This is an ideal opportunity for someone who loves keeping an eye on group chats, is structured in their decision-making, confident in monitoring tone, safeguarding and content breaches.
Key responsibilities
Approve or reject form requests via shared daily request log
Action urgent help requests within 24 hours of being flagged
Moderate hub activity daily, confirm or deactivate those against community guidelines
Remove spam and unsafe messaging in line with the community rules
Report policy violations and flag them in the central Incident Register
Help ensure local service issues in the Pet Care Hubs are seen promptly
Share weekly updates about hub activity and moderation trends in the Mod group chat
Skills & Experience
Essential:
Confident using WhatsApp daily
Calm and composed under pressure
Confident in making fair decisions and able to enforce boundaries gently but firmly
Comfortable communicating with clarity and care in large group chats
Able to review and moderate WhatsApp messages with sound judgment
Reliable with short, daily time commitment
Ideally familiar with community guidelines, safeguarding principles, or peer support environments
Respectful written communicator with strong emotional intelligence
Familiarity with simple tools like Google Sheets and Notion (or willing to learn)
Background in customer service, hospitality, community support, or member satisfaction
Bonus if you have:
Experience moderating social media, online communities or group chats
Familiarity with handling shared access, such as admin tools, group settings or managing basic budgets or digital assets
Experience working with data, content logs, or team-facing documentation (not personal/sensitive info)
Knowledge of safeguarding or conflict de-escalation in digital or peer-led spaces
A passion for local community building and pet welfare
Previous volunteer, peer supportor cooperative project experience
Perks & Benefits
Being a Local Guardian isn’t just about giving back. It’s about growing too. Here’s what you’ll gain from your 3-month term in the role:
£15 thank-you Amazon voucher
Priority consideration for Floater Mod and other roles
1:1 onboarding with core team
Full access to volunteer tools, training resources, and regular support
Onilne community experience with direct coaching
Why join
At Pet Care Hubs, we believe pets thrive when their people do, and that means community-first support, built on clarity, transparency, and safety. This is the most structured volunteer role at Pet Care Hubs. As a Local Guardian, you’ll be a direct line of support to your hub, helping approve requests, respond to incidents, and ensure every member is treated with fairness, empathy, and respect. You’ll never do it alone: our team will support you from your first day with onboarding tools, documentation, reminders, and weekly check-ins.
Contact us
If you have any questions about the role or need reasonable adjustments to support your application, please don’t hesitate to get in touch. Email us at support@petcarehubs.com and include the job title in the subject line so we can direct your enquiry to the right team.
Life as a Volunteer at Pet Care Hubs
Here’s what you can expect when you volunteer with us:
Local learning, real impact
You’ll deepen your understanding of ethical pet care and gain insight into how local services, non-profits, and grassroots groups support animals in your area. It's an inside look at community-led pet care — with global relevance.
Flexibility first
Our roles are remote, adaptable, and built around your schedule. You contribute in short bursts each week, with no pressure to be “always on.”
Tools to succeed
From day one, you’ll have access to onboarding, a detailed moderation guide, message templates, and a direct line to our core team for safety support, check-ins, and guidance.
Growth through contribution
Whether you're building communication skills, expanding your knowledge of pet services, or adding to your CV, every volunteer gains something valuable professionally and personally.
Every volunteer matters. Whether you stay for one term or many, your time with us is recognised, supported, and appreciated and we’re here to make sure it feels meaningful from start to finish.
Learn more in our Volunteer Ethics & Safety Policy.
Accessibility & Adjustments
At Pet Care Hubs, we’re committed to creating inclusive opportunities for everyone. If you have accessibility needs or require adjustments whether during the application process or while volunteering — we’d be happy to support you.
Please email us at support@petcarehubs.com with the role title in the subject line, and a member of our team will be in touch.
