Volunteering roles
Application deadline Ongoing
Department:
Community
Contract type:
Fixed-term
Job band:
Volunteer
Commitment:
Casual
Location:
Remote
Role summary
Hub Guides are warm, engaged moderators who help make our Pet Care Hubs active, welcoming, and safe. Over your 3-month volunteer term, you’ll support conversations, offer kindness, help members find useful info and resources when they need it most.
You’ll collaborate closely with a Local Guardian and have full access to support from our core team (available 24/7), including onboarding, a shared Notion hub and weekly reminders via group chat.
This role is perfect for people who enjoy leading conversations, spotting patterns, and aren’t afraid to speak up in large group chats, your presence will help build momentum and confidence within the hub.
Open to applicants based anywhere.
Next steps:
All applications are reviewed within 10 days. If you're shortlisted, we’ll invite you to a brief Google Meet call before onboarding begins.
Purpose of the role
Hub Guides play a key role in making each Pet Care Hub feel like a supportive, inclusive, and helpful space. Over your 3-month term, you’ll encourage engagement by sparking conversation, referencing helpful past posts, and welcoming new members.
But just as important: you’ll be one of the first to share observations and trends in our internal Moderator WhatsApp group. Hub Guides who reflect openly, consistently give weekly feedback, and help us stay in tune with the community's needs are often the ones we later invite to become Floater Mods.
You’ll also act as a backup moderator when needed, helping maintain a welcoming tone and flagging any issues that need to be logged or escalated.
Key responsibilities
Share Pet Care Hub reminders, events, or helpful resources
Spark or support at least one helpful conversation per week
Refer new pet professionals when needed
Monitor the group for spam, conflict, or off-topic posts
Remove violating content and log it in the Incident Register, if you’re the first to act
Share weekly feedback in the Mod Group Chat on what’s working, what’s changing or what members need
Skills & Experience
Essential — these are what we look for:
Warm, approachable communication style
Comfort using WhatsApp to reply, tag, and monitor conversations
Reliable follow-through — you check in a few times a week and follow up where needed
Curiosity and initiative — you’re happy to help others find events or links
Open to learning — you’re comfortable using tools like Google Sheets or Notion with support
Nice to Have — these aren’t required, but they help you hit the ground running:
Experience with peer support, moderation, or online communities
Background in customer service or volunteering
Confidence guiding group discussion or sharing publicly
Familiarity with platforms like Instagram or Facebook
Basic Google Sheets or Notion familiarity
A passion for community-building, especially for people and pets
Perks & Benefits
£15 thank you gift voucher
Option to move into a Floater Mod role after your term
Real-world experience with moderation and digital tools
24/7 team support and built-in onboarding process
A career resource pack and optional LinkedIn endorsement
Why join
At Pet Care Hubs, we believe pet care thrives when people do and that means creating safe, friendly communities where support flows both ways. As a Hub Guide, you’ll help make that happen. If you love noticing group dynamics, spotting trends, or sharing encouragement in chat, this is for you. You’ll be part of a small, trusted moderator team with real influence and we’ll support you every step of the way.
Contact us
If you have any questions about the role or need reasonable adjustments to support your application, please email us at support@petcarehubs.com with the job title (“Hub Guide”) in the subject line.
Life as a Volunteer at Pet Care Hubs
Here’s what you can expect when you volunteer with us:
Local learning, real impact
You’ll deepen your understanding of ethical pet care and gain insight into how local services, non-profits, and grassroots groups support animals in your area. It's an inside look at community-led pet care — with global relevance.
Flexibility first
Our roles are remote, adaptable, and built around your schedule. You contribute in short bursts each week, with no pressure to be “always on.”
Tools to succeed
From day one, you’ll have access to onboarding, a detailed moderation guide, message templates, and a direct line to our core team for safety support, check-ins, and guidance.
Growth through contribution
Whether you're building communication skills, expanding your knowledge of pet services, or adding to your CV, every volunteer gains something valuable professionally and personally.
Every volunteer matters. Whether you stay for one term or many, your time with us is recognised, supported, and appreciated and we’re here to make sure it feels meaningful from start to finish.
Learn more in our Volunteer Ethics & Safety Policy.
Accessibility & Adjustments
At Pet Care Hubs, we’re committed to creating inclusive opportunities for everyone. If you have accessibility needs or require adjustments whether during the application process or while volunteering — we’d be happy to support you.
Please email us at support@petcarehubs.com with the role title in the subject line, and a member of our team will be in touch.
Volunteering roles
Hub Guide
Application deadline Ongoing
Department:
Community
Contract type:
Fixed-term
Job band:
Volunteer
Commitment:
Casual
Location:
Remote
Report this listing
Role summary
Hub Guides are warm, engaged moderators who help make our Pet Care Hubs active, welcoming, and safe. Over your 3-month volunteer term, you’ll support conversations, offer kindness, help members find useful info and resources when they need it most.
You’ll collaborate closely with a Local Guardian and have full access to support from our core team (available 24/7), including onboarding, a shared Notion hub and weekly reminders via group chat.
This role is perfect for people who enjoy leading conversations, spotting patterns, and aren’t afraid to speak up in large group chats, your presence will help build momentum and confidence within the hub.
Open to applicants based anywhere.
Next steps:
All applications are reviewed within 10 days. If you're shortlisted, we’ll invite you to a brief Google Meet call before onboarding begins.
Purpose of the role
Hub Guides play a key role in making each Pet Care Hub feel like a supportive, inclusive, and helpful space. Over your 3-month term, you’ll encourage engagement by sparking conversation, referencing helpful past posts, and welcoming new members.
But just as important: you’ll be one of the first to share observations and trends in our internal Moderator WhatsApp group. Hub Guides who reflect openly, consistently give weekly feedback, and help us stay in tune with the community's needs are often the ones we later invite to become Floater Mods.
You’ll also act as a backup moderator when needed, helping maintain a welcoming tone and flagging any issues that need to be logged or escalated.
Key responsibilities
Share Pet Care Hub reminders, events, or helpful resources
Spark or support at least one helpful conversation per week
Refer new pet professionals when needed
Monitor the group for spam, conflict, or off-topic posts
Remove violating content and log it in the Incident Register, if you’re the first to act
Share weekly feedback in the Mod Group Chat on what’s working, what’s changing or what members need
Skills & Experience
Essential — these are what we look for:
Warm, approachable communication style
Comfort using WhatsApp to reply, tag, and monitor conversations
Reliable follow-through — you check in a few times a week and follow up where needed
Curiosity and initiative — you’re happy to help others find events or links
Open to learning — you’re comfortable using tools like Google Sheets or Notion with support
Nice to Have — these aren’t required, but they help you hit the ground running:
Experience with peer support, moderation, or online communities
Background in customer service or volunteering
Confidence guiding group discussion or sharing publicly
Familiarity with platforms like Instagram or Facebook
Basic Google Sheets or Notion familiarity
A passion for community-building, especially for people and pets
Perks & Benefits
£15 thank you gift voucher
Option to move into a Floater Mod role after your term
Real-world experience with moderation and digital tools
24/7 team support and built-in onboarding process
A career resource pack and optional LinkedIn endorsement
Why join
At Pet Care Hubs, we believe pet care thrives when people do and that means creating safe, friendly communities where support flows both ways. As a Hub Guide, you’ll help make that happen. If you love noticing group dynamics, spotting trends, or sharing encouragement in chat, this is for you. You’ll be part of a small, trusted moderator team with real influence and we’ll support you every step of the way.
Contact us
If you have any questions about the role or need reasonable adjustments to support your application, please email us at support@petcarehubs.com with the job title (“Hub Guide”) in the subject line.
Life as a Volunteer at Pet Care Hubs
Here’s what you can expect when you volunteer with us:
Local learning, real impact
You’ll deepen your understanding of ethical pet care and gain insight into how local services, non-profits, and grassroots groups support animals in your area. It's an inside look at community-led pet care — with global relevance.
Flexibility first
Our roles are remote, adaptable, and built around your schedule. You contribute in short bursts each week, with no pressure to be “always on.”
Tools to succeed
From day one, you’ll have access to onboarding, a detailed moderation guide, message templates, and a direct line to our core team for safety support, check-ins, and guidance.
Growth through contribution
Whether you're building communication skills, expanding your knowledge of pet services, or adding to your CV, every volunteer gains something valuable professionally and personally.
Every volunteer matters. Whether you stay for one term or many, your time with us is recognised, supported, and appreciated and we’re here to make sure it feels meaningful from start to finish.
Learn more in our Volunteer Ethics & Safety Policy.
Accessibility & Adjustments
At Pet Care Hubs, we’re committed to creating inclusive opportunities for everyone. If you have accessibility needs or require adjustments whether during the application process or while volunteering — we’d be happy to support you.
Please email us at support@petcarehubs.com with the role title in the subject line, and a member of our team will be in touch.
